Frequently Asked Questions
Voloura LLC operates in two distinct but connected ways.
First—and at the heart of Voloura—is custom client work. These projects are created in collaboration with clients who are looking for something truly personal. Whether the piece is meant to be worn, displayed, or gifted; custom work is designed to reflect your vision, the moment it represents, and how you want it to be experienced. Each custom project is made to order and crafted with intention to create a one-of-a-kind result. To this end, all custom work begins with a virtual consultation.
Second, we focus on wedding and wedding venue items, allowing us to have meaningful, face-to-face interactions within an industry that truly values custom craftsmanship. For this reason, we offer a curated selection of ready-to-purchase inventory that can be sold both in person and online. These pieces are thoughtfully designed and do not require specialty ordering or additional customization, making them ideal for events, gifting, and immediate purchase.
What is the first step to starting a custom piece?
Every project begins with a 30-minute virtual appointment. This session gives us dedicated time to explore your needs, the meaning behind the piece, materials, colors, and the canvas item you’d like transformed.
How does pricing work for a custom piece?
Pricing depends on the canvas item (jacket, shoes, hat, sculpture, décor piece, etc.), the level of detail, and the type of crystals used. Because every project is unique, a personalized quote is given after the consultation.
Are crystals high-quality?
Absolutely. All materials are chosen intentionally for clarity, brilliance, and luxury. We can adjust materials to suit a range of budgets while maintaining premium quality.
Do I need to provide the item being customized?
I am able to customize anything I can get adhesive to stick too... Many people will want to have something special to them, or they own already to be customized and I love and am happy to work alongside you!
Many of the popular items I have created an all-in price with all materials, taxes and shipping included in order to make something truly special be barrier free for your special day.
How do payments work?
Custom work is pay-in-full prior to the start of your project. For very large or complex projects, alternative arrangements can be made on an individual basis.
How long will my project take?
It depends on the complexity of the design, but the average timeline for most projects is approximately 3 weeks. Larger or highly detailed pieces may require additional time.
Do I get updates during the creation process?
I am happy to provide updates and work with you throughout the project. I routinely check-in with you prior to each permanent step in order to create peace of mind.
Can you work within my budget?
Yes. During the appointment, we can explore options to help your piece stay within your budget while still maintaining a luxury look and feel.
What if I change my mind after we start?
Small adjustments may be possible early in the process. Significant changes may require additional time or cost depending on progress.
Do you offer shipping?
Yes. Completed pieces are carefully sealed, protected, and packaged, with clear instructions for long-term care.
What makes Voloura different?
Your piece isn’t just customized — it’s personal. My process is collaborative, detail-driven, and centered on transforming the ordinary into something meaningful, luxurious, and uniquely yours.